Patient Stories
What Our Delighted Patients Say About Their Experience at Provincial Hearing
“I’m turning 100, and I still love coming to the clinic!”
I’ve been visiting the clinic for years, and it’s always such a joy to see the friendly faces here. Annette and the team have made every visit a pleasant one, and I never hesitate to come in. I’m turning 100 this November, and I still look forward to my appointments – it’s something I truly enjoy.
- Jacky B.
“I was surprised when I heard my own voice, still have a hard time believing it is mine.”
I knew it was time to address my hearing when I couldn’t understand my grandson’s precious words. It was frustrating and upsetting, but I didn’t hesitate to seek help. A friend had raved about Provincial Hearing, mentioning their attentive follow-ups, so I knew exactly where to go.
From the moment I entered the clinic, I felt welcomed and valued. The staff’s friendliness put me at ease immediately. “Hello Bonnie, how are you today?” Those were the first words I heard when I walked into Provincial Hearing, and it was such a nice welcome!
Getting used to hearing aids took some time, especially in noisy restaurants, but the advice to wear them consistently helped tremendously.
Now, I’m hearing things I hadn’t in years – including my own voice, which still surprises me! While there have been adjustments, like occasionally needing to remove my aids in loud environments, I’m thrilled with my decision to choose Provincial Hearing.
For anyone considering hearing aids, I’d say don’t wait. Make that call to Provincial. I spent more than expected, but the quality of care and improvement in my life has been worth every penny. Focus on finding the right fit first, then consider the price.
- Bonnie E.
“After 45 years of struggling, I finally found a solution that changed my life.”
I first noticed my hearing loss 45 ago. Back then, I was prescribed a clunky cross-member hearing aid that made me feel ancient. I wore it for two weeks before giving up, resigning myself to years of difficulty following conversations, especially in crowded places.
The thought of seeking help again was daunting. I worried about how I’d look wearing a hearing aid and feared I might have waited too long to address my hearing loss.
Getting proper hearing aids has been transformative. I can now participate in conversations without the fear of misunderstanding or agreeing to things I didn’t quite catch.
For anyone hesitating to address their hearing issues, regardless of where you go, if you have a hearing loss, go to a specialist, and stop suffering. Provincial Hearing is staffed with knowledgeable professionals and you will be well looked after!
- Wayne S.
“The first moment I had my hearing aids I heard things I hadn’t heard in some time.”
I didn’t fully realize how much I’d been missing until that day at Provincial Hearing. Initially, the volume seemed overwhelming, and I worried I wouldn’t adjust. But with a few follow-up appointments and some fine-tuning, we found the perfect settings.
Before visiting, my main concern was the cost. However, those worries faded when I experienced the warm, professional atmosphere at the clinic. The staff made me feel like part of a family, offering helpful guidance every step of the way.
These hearing aids have been life-changing. Gone are the embarrassing moments of asking people to repeat themselves multiple times. Now, I rarely struggle to follow conversations. Even music has become a renewed joy – I can finally make out song lyrics clearly again!
I wouldn’t trust my hearing care with anyone else.
- Angela H.
“Absolutely amazing service.”
Hearing loss gradually diminishes many of the sounds around us. It happens so slowly over time that the missing sounds are not obvious until one’s hearing is restored with hearing aids.
This discovery completely amazed Mike and gave him a new lease on life. He says, “Oh the things I was missing by not hearing! The Provincial Hearing specialist fixed that.”
Recalling his experience, Mike says, “Carol gave absolutely amazing service, fully explained the new workings of my new hearing aids and provided fine tuning for my hearing aids as my brain got used to hearing the strange sounds of life around me that I have been missing for so long.”
Overall, Mike says he is “hugely pleased with Provincial Hearing.”
- Mike M.
“I feel like a younger person.”
Al was struggling with his hearing loss and decided it was time to seek help. He turned to Provincial Hearing for his care, and needless to say he is thrilled with the results.
Praising the care he received from his hearing instrument specialist, Brenda, Al shares, “This week, I received my two new hearing aids from the professional and very reliable lady Brenda.”
At his appointment, Al had the chance to explain his hearing challenges before taking a few simple hearing tests. His comprehensive hearing assessment resulted in him being fitted for hearing aids.
Although it is still the early days, Al says he is adjusting well to his new devices. He notes, “Brenda made this transition very simple and indicated she will call me in a few days to ascertain how the new parts in my ears are working.”
Al concludes, “I truly like dealing with Brenda, as she makes my hearing sufficient, and I feel like a younger person once again in my life. Your business is professional, and I cannot express my appreciation with the company more than ever to my friend.”
- Al C.
“I always recommend Provincial Hearing.”
Hearing loss has been a part of Janice’s life since childhood. However, it took many years before it was actually pinpointed as the reason for some of her behaviour in her early years.
Janice says, “As a young child, I didn’t like being around a lot of confusion. For example, when family would visit, having a few more people in the house talking, etc. would be too much for me. I would always go outside in the open space and they would be wondering where I went. I didn’t know at the time why I felt that way and it wouldn’t be until my late thirties that I finally had a hearing test that my significant hearing loss was confirmed.”
Prior to visiting Provincial Hearing, Janice didn’t have any worries or concerns. Instead, she was hopeful.
“I just wanted to be able to hear like everyone else,” she says. “I didn’t care what the hearing aid would look like, I just wanted to be able to hear without constantly asking people again and again what they said.”
Janice recalls that everyone at Provincial Hearing was “very professional and seemed to really care about helping.”
Once fitted with hearing aids, she was amazed at their impact on her daily life. Janice explains, “Hearing aids have changed how I live my life tenfold. I work in office environments, dealing with the public in person and on the phone, which even with hearing aids can still be a challenge, but without them, I know for a fact I wouldn’t be able to do my job.”
Helping Janice immensely, her hearing aids have become a part of who she is. “I have never been embarrassed about my hearing aids, actually quite the opposite,” Janice says. “It is a part of my life and I consider myself blessed that we have the technology to give the gift of hearing to those who need it.”
Giving Provincial Hearing a 10/10 rating, she encourages others to get their hearing tested. Janice says, “I have this discussion more than what you would think, most likely due to my age and the age of those around me, but I always encourage anyone who may suspect hearing difficulties in themselves or someone in their life to get tested, because if in fact they need some type of hearing device, it will change their life for the better. I always recommend Provincial Hearing.”
- Janice M.
“I can hear my wife better.”
Asking others to repeat themselves can get tiring and frustrating.
Gary was very familiar with this and notes his biggest concern about his hearing loss was, “I was saying ‘What?’ too many times to my wife.”
Following a visit to Provincial Hearing where his hearing was comprehensively tested, Gary was fitted for hearing aids.
He loves the difference his devices have made to his life – particularly his marriage. Gary explains, “I can hear my wife better, so I won’t be saying ‘What did you say?’ too many times.”
Rating Provincial Hearing a 10/10, he says they do “good work.”
- Gary P.
“Make an appointment.”
Harriet has had hearing challenges for several decades and knows the importance of keeping your hearing up to date with special care and technology.
She says, “I used to have ear aches and go deaf. I haven’t been able to hear 100% since. When I carried my second child in 1967, I got tinnitus, which haunted me daily. I have been wearing a hearing aid in the last number of years and have worn out two hearing aids.”
Harriet notes that she had been thinking of calling Provincial Hearing for an appointment and when she did, it was all good. She says she was “very impressed by their friendliness and the good prices. I decided right then that when I needed a new one, I would get it from Provincial Hearing, for all we live is an hour away.”
Grateful for her hearing aids, Harriet says, “They help me to hear when I need to and I can take it out if the great grandchildren are too loud.”
Giving Provincial Hearing a 10/10 rating, she doesn’t hesitate to advise others to “make an appointment.”
- Harriet Elaine J.
“They have the latest technology so you can get the best results.”
Barrie’s hearing was letting him down when he needed to hear well the most.
He recalls, “I felt frustrated and angry at times, as I couldn’t hear, especially in a crowd. I couldn’t hear the sounds I needed to hear when I was hunting.”
Prior to visiting Provincial Hearing, Barrie says, “I worried about the cost. I didn’t really have any other fears. I just knew I needed help.”
Help is what he found at his first appointment. “I was impressed with the professionalism and knowledge of the technician,” explains Barrie.
These days, hearing clearly is much more effortless for him. Barrie says his new hearing aids “have made me more confident socially. I now can tell where sound is coming from since I have had 2 hearing aids. I am more alert because I now can take part in conversations.”
When asked what words of wisdom he’d give to potential patients, Barrie says, “I would tell them that it was the best thing I ever did for myself. The staff at Provincial Hearing is caring and knowledgeable and they have the latest technology so you can get the best results.”
- Barrie M.
“I felt like they cared.”
Brian became aware of his hearing loss when he could no longer “make out conversations” and he found himself “missing what was said.”
He didn’t have any major concerns prior to visiting Provincial Hearing. He just wanted to find some help. Indeed, that is what he found.
Brian recalls that the team was “very helpful and concerned with my hearing loss. I felt like they cared.”
His new hearing aids enable him to “participate in conversation and watch TV without the volume being uncomfortable for others in the room.”
Giving Provincial Hearing a 10/10 rating, Brian encourages others to “go for it.” He adds, “You won’t regret it.”
- Brian H.
“The people are friendly, kind and knowledgeable.”
Bernadette’s hearing loss became noticeable many years ago.
“I was very young when I had hearing loss,” she says. “Social interaction became unbearable due to not understanding what was being said around me. I waited 20 years to get hearing aids. I have had two different styles. In ear models and behind the ear. I prefer the latter, as it is less noticeable.”
Prior to visiting Provincial Hearing, Bernadette says, “My concern was not being able to afford such expensive aids.”
However, she quickly felt at ease during her appointment. “The people, especially Kathy, are friendly, kind and knowledgeable,” she says. Following a comprehensive hearing assessment, Bernadette was fitted with the latest hearing devices.
“I am able to be in social situations better. I can hear important information when at appointments or even in a fast food drive through,” she explains.
Bernadette hopes prospective patients will take the first step and give Provincial Hearing a try. “Get your hearing checked. Find out if there is a solvable solution .”
- Bernadette M.
“The gift of hearing is amazing.”
Helen became aware of her hearing loss when she was in her 20s. As time went on, her world became smaller and smaller.
She recalls, “I found myself reading lips more and more and asking people to repeat themselves. It was embarrassing, so I often didn’t have conversations with others because I felt a little lost during conversations.”
When Helen decided to have her hearing loss professionally treated, one concern remained. “I cannot stand to have anything in my ears, such as noise blockers or earphones, and I thought I wouldn’t be able to stand wearing hearing aids, but it is surprisingly easy to get used to wearing them,” she says.
Remembering her first appointment at Provincial Hearing, Helen says, “I was nervous, but everyone was so friendly and they spoke loud and clearly. I felt at ease.”
Following getting fitted for hearing aids, Helen’s life changed for the better. “It was so amazing the first time I put the hearing aids in. My husband was far away with his back to me and he quietly said ‘I love you’ to see if I could hear him. I did, and I cried. It was such an emotional moment and I will never forget the feeling of hearing his voice so clearly,” she recounts.
Helen encourages others to reconnect to their world by making an appointment. “Provincial Hearing changed my life. They went above and beyond to make sure I was comfortable with the whole process,” she says. “The gift of hearing is amazing. You don’t quite realize how huge of an impact it has on you and your life until that moment when you can hear clearly.”
- Helen F.
“Do yourself a favour and talk to people who know the problems firsthand and can help.”
Gregory’s conversations were developing a pattern, and he knew it was something he had to change.
“My friends and family members were constantly being asked to repeat something because I never seemed to hear them the first time,” Gregory explains. “They got tired of me asking ‘WHAT?’ all the time.”
Prior to visiting Provincial Hearing, Gregory had a few concerns “about the cost and inconvenience of paying for and wearing hearing aids.”
However, he found the team to be “friendly” and says they were “patient in answering my many questions and empathetic in my concerns.”
Gregory is now enjoying his better hearing, particularly “hearing things the ‘first time’” and “clearer communications and discernment.” He says he is also experiencing “less frustration in struggling to hear all the time.”
Pleased with his results, he advises others, “If you genuinely think this is a problem and concern, do yourself a favour and talk to people who know the problems firsthand and can help.”
- Gregory H.
“Great company with good people!”
It’s been many years since Ferne sought treatment for her hearing loss – so long ago that she can’t remember exactly when, but she says, “I just knew that I needed to get help!”
Ferne didn’t have any concerns at the time, saying, “My dad had worn hearing aids for a long time, so I was used to them! I think my first hearing aid was from another company, but I then switched over to Provincial because my parents were using them!”
She is grateful for her hearing aids and the difference they made to her life. “It allowed me to work well into my seventies, and now while retired, it allows me to hear conversations, etc. that I wouldn’t otherwise be able to hear!” Ferne explains.
She encourages others, “Go for it – they will make your life so much better! Great company with good people!”
- Ferne J.
“Just try it and see.”
Initially, Carol thought people were just messing around with her.
She recalls, “My family and co-workers were telling me that I didn’t hear things they said. At first, I thought they were being funny and teasing me.”
Once Carol realized her hearing loss was no laughing matter, she decided to visit Provincial Hearing, even though she was concerned about “having to wear big contraptions in my ears.”
Recalling her first appointment, she says, “The first thing that stuck with me was the gal fitting me also had hearing aids and knew her stuff.”
As a hearing aid wearer, Carol says, “I am not missing things people are saying to me. They [hearing aids] were especially helpful during the pandemic when everyone had masks on. It was hard enough, but I couldn’t imagine if I hadn’t had them.”
She hopes others won’t continue to put off a hearing assessment. “It doesn’t hurt to have a hearing test,” says Carol. “Just try it and see.”
- Carol A.
“This is the best I’ve felt in 40 years.”
Rick is grateful to Provincial Hearing for supplying and adjusting his new Starkey ITE hearing aids. He has been using hearing aids for the last 40 years and considers these the best he has ever had!
A serious accident 40 years ago damaged his left ear and caused continuous loud ringing. The hearing aid on that side was mostly used to drown out some of the irritating ringing. The hearing technicians always kept the adjustment well below the suggested limits. Back in those days, they were afraid that a higher sound would damage his eardrum. Feedback also limited how high the left aid could be adjusted. Rick was grateful to at least hear with his right ear.
He felt that he was listening through a hole in a wall with his right ear while trying to ignore the loud ringing in the left ear. It was all monotone with no sound dimensions. This was very frustrating in a crowd. He was not able to clearly hear conversations on his left, so he would try to position himself to hear better. That was not always possible because people usually move around while talking.
He spent most of the time guessing what others were saying and often misunderstood them. After many embarrassing situations, he gradually got into the habit of avoiding conversations. Riding in vehicles presented a special challenge. It was ok while he was in the driver’s seat or behind it, but sitting on the right-hand side of a vehicle isolated him from being involved in conversations. He didn’t like having to say “What?” “Could you repeat that?” etc.
Last year, one of our hearing instrument technicians was willing to raise the hearing level closer to the recommended ceiling in his left hearing aid. What a difference that made! He could really hear again. She suggested that he consult an audiologist to see if anything else could be done.
Earlier this year, Rick’s hearing was tested, and it was found that his left ear could tolerate a higher sound level. It was recommended to raise the hearing aid level in his left ear to match that of his right ear.
Annette Cross then introduced him to the new Starkey smartphone Bluetooth ITE hearing aids. He is so glad she adjusted his left hearing aid to balance the sound in both ears. This adjustment and his new Starkey hearing aids have changed his whole attitude about living!
He appreciates her going out of her way to make sure the hearing aids included the loop pickup coil. This was very important to him because years ago he wired a sound loop system into the floor joists of his home and connected it to his upstairs computer and basement treadmill sound-system. He uses this loop system practically every day. Annette told him that to accommodate this option with the smartphone and TV Bluetooth accessories, it required a bigger in-the-ear hearing design. But that was good because it seems to have reduced the feed-back problems.
All of this has affected Rick emotionally. It has brought him back to his youth. He remembers walking by the side of a rippling brook and enjoying the clear, crisp sound of the water on his right while hearing the birds chirping on his left. The whole world seemed to be alive and talking to him. We all take things for granted until we lose something valuable. But now, he is elated to enjoy those sounds again! His mind tracks these little birds chirping as they flutter from tree to tree. He can even tell if they are flying toward or away from him.
He hears his own footsteps. The ringing in his head seems to disappear as he enjoys this experience. This has happened because the synchronized sound levels in both ears are giving him glorious stereophonic information. Hearing aid technology has advanced to a much higher level. The Thrive Hearing Control App is a pleasure to use. He can “tweak” the levels in the hearing aids to accommodate loud, low, mixed and noisy sound environments.
The Starkey Hearing Technologies TV streaming has changed his life. The TOSLINK fiber optics cable gives him outstanding stereo sound right from his LG 70UQ9000 TV (using Dolby Digital fiber output). It’s like hearing in 3D! He can distinguish the different sounds coming from the left, middle and right. If someone speaks as they enter the scene, his hearing picks them up from the left or right even before they are visible. He can close his eyes and picture the location of the musical instruments in a band as they play on stage. These hearing aids make the sound so clear that he can detect if it is coming from the front or back of the group. The singer’s mood and attitude are more discernable by his tone and sound level!
As a retired communications technologist, Rick appreciates good quality sound. These days, an average TV provides good quality sound. This depends on how much the TV channels spend on their HD equipment and the quality of the movies, documents, etc. that they use. He finds himself rating the programs as well as the TV channels on their sound presentations!
Each day is full of new sound discoveries. There are two things Rick looks forward to having in the future. (1) The ability to answer and hang up his smartphone from one of his hearing aids without having to even touch his smartphone. (2) Being able to quickly switch one of the hearing aids to hear sound along side of him while leaving the other one still listening to the TV streaming, sound loop or telephone. That way, he would be able to hear his wife sitting next to him without having to stop the other sound source.
Rick looks forward every day to putting on his new hearing aids. He says, “Truly, this is the best I have felt in the last 40 years! Thank you, Annette, and thank you, Provincial Hearing!”
- Rick D.
“I’m incredibly thrilled with my new hearing aids!”
I’m incredibly thrilled with my new hearing aids! Thanks to them, I can now hear crystal clear during phone calls, and I absolutely love the flexibility of being able to adjust the volume as needed. These hearing aids are simply fantastic!
- Paul R.
“I felt empathy.”
- Rowena
“When your wife suggests you’re deaf, it eventually comes through in that you actually are deaf.”
- Don M.
“Provincial Hearing will go to the extents needed to fix your problem.”
- Carolyn R.
“I felt like I was missing out on group conversations.”
- Rickey S.
“I enjoy wearing them, it has improved my life.”
- Wallace Z.
“I always knew they were just hearing aids. I never expected my hearing to be perfect.”
- Gary A.
“I’m deaf without my hearing aids. It’s incredibly isolating, but now I can hear again.”
- Sheila R.
“I was so nervous about everyone knowing I was getting old and had to wear a hearing device.”
- Beverley H.
“Go for it, you won’t regret it.”
- Joan M.
“Provincial Hearing Gave Me Back My Quality Of Life”
- Al C.
“Carol Earned My Full Trust”
- Bill
“My experience was very positive.”
- Carol D.
“It is life changing.”
- Tina
“I was shocked at how much I could hear.”
- Robert W.
“I didn’t realize how much I had been missing.”
- Sandra (Sandi) H.
“From day one, your service has been a 10.”
- Ardythe O.
“Don’t wait any longer.”
- Cleophas D.
“Friendly atmosphere.”
- Glyn J.
“Consider going to Provincial Hearing.”
- Helen T.
“You will be pleasantly surprised.”
- Bonnie E.
“Go get hearing aids.”
- Gladys M.
“The staff is very knowledgeable and friendly.”
- Duncan M.
“I can certainly hear better.”
- Robert M.
“Don’t hesitate.”
- J Brad D.
“Friendly and accommodating.”
- Carolyn D.
“Always a very friendly atmosphere.”
- Arlene F.
“It can change your life in so many good ways.”
- Donald Oriel N.
“I personally will never go anywhere else.”
- Christine F.
“Book a visit!”
- Andre T.
“Definitely try it out.”
- David
“They are amazing.”
- Mrs. Patterson
“Great customer service”
- Anonymous
"Thank you for the first class service"
- Tony G.
